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Returns & Refund

If you change your mind, or there is a fault with your item, you can return it to any The Body Shop store in Egypt  within 14 days for an exchange or refund, provided you bring the receipt and the item is in it’s original, unused condition.  

In accordance with the Ministry of Commerce and Industry’s regulation governing the exchange and refund rights of consumers, customers in Egypt can exchange or refund purchased items within 14 days from the date of purchase, based on the following terms and conditions:

  • Exchange & Refund on Faulty items permitted within 30 days of purchase.
  • Exchange & Refund on Non-Faulty items permitted within 14 days of Purchase.
  • Returned items must be in their original condition and accompanied by a valid receipt. The receipt will be delivered with the item.
  • Goods purchased at reduced prices during sale or promotional periods can be Exchanged or Refunded during the promotion time only.

Thank you for your cooperation and for choosing to shop with us. We will be glad to hear your suggestions on how we can serve you better in the future. To communicate your suggestions, please visit www.alshaya.com, write to us at customerservice@alshaya.com, or call us on the hotline 182-12-12.