If you change your mind, or there is a fault with your item, you can return it to any The Body Shop store in Egypt within 14 days for an exchange or refund, provided you bring the receipt and the item is in it’s original, unused condition.
In accordance with the Ministry of Commerce and Industry’s regulation governing the exchange and refund rights of consumers, customers in Egypt can exchange or refund purchased items within 14 days from the date of purchase, based on the following terms and conditions:
Thank you for your cooperation and for choosing to shop with us. We will be glad to hear your suggestions on how we can serve you better in the future. To communicate your suggestions, please visit www.alshaya.com, write to us at email@example.com, or call us on the hotline 182-12-12.